Privacy Policy

Effective Date: 10/2025

Last Updated: 10/10/2025

Contents

1. Definitions
2. General Principles and Purpose of Data Collection
3. Age Restrictions and Eligibility
4. Data We Collect
5. User Rights
6. Data Download and Account Deletion
7. Data Sharing and Publication
8. Professionals and Organizations
9. Data Security
10. Cookies and Tracking
11. Policy Changes
12. Contact

Definitions

• Platform – Aloah, including websites, applications, tools, and functionalities.
• User – any individual or legal entity using the Platform.
• Personal Data – any information relating to an identifiable user (e.g., name, email, IP address, usage data).
• Professionals / Organizations – verified licensed psychologists, psychiatrists, therapists, coaches, speech therapists, and authorized institutions or clinics.

General Principles and Purpose of Data Collection

• Personal data is collected to enable secure communication, provision of professional services, management of user accounts, and processing of payments.
• Data is processed in compliance with GDPR and applicable laws.

Age Restrictions and Eligibility

• Platform is only for users aged 18 and above.
• Minors are strictly prohibited from registering.

Data We Collect

The Platform may collect:

• Basic information (name/pseudonym, email, password)
• Platform activity: friends, following/followers, pages, groups, events, posts
• Subscription and payment data

User Rights

Users have the right to:

• Access and Download – Users can download all their data at once or select specific categories:
• Info
• Friends
• Following
• Followers
• Pages
• Groups
• Events
• Posts

• Account Deletion – Users can delete their account at any time. Deletion is permanent; the Platform does not retain data after deletion.

Data Download and Account Deletion

• Users can download their data in electronic format voluntarily.
• Account deletion is irreversible and permanent.

Data Sharing and Publication

• The Platform does not share personal data with third parties.
• Data is not used for advertising or tracking via algorithms.
• Users choose whom to follow and which content to see.

Professionals and Organizations

• Verified professionals and organizations providing advice, therapy, or consultations must complete identity verification and confirm credentials.
• All services and advice provided are solely the responsibility of the professionals/organizations. The Platform disclaims any liability for accuracy, applicability, or outcomes.

Data Security

• Technical and organizational measures are implemented to protect personal data.
• Only authorized staff and verified professionals have access to data necessary for Platform operation.

Cookies and Tracking

• No cookies are used for advertising or algorithmic tracking.
• Cookies are used solely for Platform functionality and user experience improvement.

Policy Changes

• The Platform may update this Privacy Policy.
• Users will be notified via Email or notifications within the Platform.
• Continued use constitutes acceptance.

Contact

For privacy or data-related questions:

Email: dpo@aloah.org